Support

Getting Started

Trading AI turns a chart photo or screenshot into a clear, structured technical analysis. To run your first analysis:

• Answer the short profile and choose a plan, then tap Take a photo to scan a chart, or Import an image to upload a screenshot.
• Frame or select a chart that shows the full price action, including the price axis and the time scale.
• Take a photo or choose a screenshot, and Trading AI generates your analysis. You can close the app while it runs: a notification tells you when it is ready.
• Review the structured breakdown: it is saved automatically, and you can return to it later from your history.

An internet connection via Wi-Fi or cellular is required to generate an analysis.

How to Analyze a Chart

You can analyze a chart in two ways. Scan with the camera to capture a chart shown on another screen or device. Upload from your photo library to analyze a screenshot you already saved. Both methods produce the same structured analysis.

Trading AI reads the chart as you framed it. It never cuts it or edits its colors: it only turns a photo upright, reduces a very large image and, when that helps, adds enlarged views of it, so the quality and framing of what you submit directly affect the depth of the analysis.

Getting the Best Results

For the most accurate and detailed analysis, follow these guidelines:

• Capture the full chart, including the price axis and the time scale.
• Avoid cropping or zooming into a single candle or a small section of the chart.
• Use a clear, high-resolution image. Blurry or low-quality screenshots reduce detail.
• Keep relevant indicators visible if you want them factored into the analysis.
• The more genuine detail the chart shows, the deeper and more confident the analysis will be. Sparse charts produce a shorter, more cautious read.

Understanding Your Analysis

Each analysis is organized so you can move from context to a plan, or to the reason there is none. Depending on what the chart shows, it may include:

• Trade Plan: when the chart offers one, a plan shaped by the horizon of your chart (Triggers, Session Plan, Trade Plan or Long-Term Framework) and checked by the app; when it offers nothing clean, the reason there is none.
• Key Levels: the levels that matter for the horizon of your chart.
• Scenarios: a main and an alternative scenario, each with its condition, its path and its invalidation, and its likelihood in words, never as a percentage.
• For & Against: the arguments on each side, each weighed by what research supports for that kind of evidence.
• Indicators & Patterns: the indicators and patterns visible on your chart, described factually and never as a buy or sell signal.
• Blind Spots: what this capture leaves out, such as the history before its first bar, a volume pane it does not show or a broker's own price feed.

The analysis is informational output only and does not constitute financial, investment, or trading advice.

Subscriptions and Credits

Analyzing charts requires a subscription or one-time analyses. Plans are monthly or yearly: Pro includes usage every week, and Max gives 2.5 times more. The yearly Pro plan starts with a free trial for eligible new subscribers. Your usage shows as a percentage of your week, and renews every seven days from the day you first subscribed.

If you reach your plan's limit, you can buy additional analyses as one-time purchases. These credits never expire, so any analyses you purchase remain available until you use them.

Payment is charged to your Apple Account when you confirm the purchase or, if your subscription starts with a free trial or a free offer, when that trial or offer ends. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours prior to the end of the current period.

Managing or Canceling Your Subscription

You manage everything related to billing directly in your Apple Account, the same way as any other App Store subscription:

• Open the Settings app on your iPhone and tap your name at the top.
• Tap Subscriptions, then select Trading AI.
• Choose a different plan, or tap Cancel Subscription to stop future renewals.

Canceling stops the next renewal. You keep access until the end of the period you already paid for. To move a subscription to a new device, open Trading AI and use Restore Purchases while signed in with the same Apple Account used for the original purchase. Credits follow your iCloud account, on every device signed in to it.

Frequently Asked Questions

• Is Trading AI financial advice?

  No. Trading AI provides AI-generated technical analysis for informational and educational purposes only. It does not provide financial, investment, or trading advice.

• Are my chart images stored?

  On our server, only for as long as your analysis needs them: the image is normally deleted as soon as the analysis ends, and never kept longer than 24 hours. Anthropic, which runs the AI model, deletes it within 30 days, unless its safety systems flag it or the law requires it to be kept (see our Privacy Policy). Your images are never used to train any AI model. The analyses you keep, each with a reduced copy of its chart, stay in your own history, on your device and in your iCloud.

• Is my analysis history synced across my devices?

  Yes. Your history is saved in your own private iCloud database and appears on every iPhone, iPad and iPhone Duo signed in to the same iCloud account. There is no account to create. Without iCloud, your history stays on the device.

• Which markets can I analyze?

  Any chart you submit, including stocks, forex, crypto, indices, and commodities. Trading AI analyzes the chart itself, not a specific market.

• Do my purchased credits expire?

  No. Credits are one-time purchases that never expire and remain available until you use them.

• Can I use Trading AI offline?

  Partly. An internet connection via Wi-Fi or cellular is required to generate an analysis, but the analyses you have already run stay in your history and open in full without a connection.

• Why was my image not recognized as a chart?

  Trading AI only analyzes financial market charts. If the image does not clearly show a chart, submit a clearer capture that includes the full price action, the price axis, and the time scale.

• Why is one analysis shorter than another?

  The analysis adapts to how much the chart actually shows. A detailed chart produces a deeper read, while a sparse or low-detail chart produces a shorter, more cautious one. Trading AI never invents levels that are not visible.

• What languages does the App support?

  Trading AI is available in 13 languages, including English, French, Spanish, Portuguese, German, Italian, Dutch, Swedish, Polish, Traditional Chinese, Japanese, Korean, and Hindi.

Troubleshooting

• An analysis will not generate: check that you have an active Wi-Fi or cellular connection, then try again. If the issue persists, close and reopen the App.
• The image is not recognized as a chart: submit a clearer capture that shows the full chart, including the price axis and the time scale, and avoid zooming into a single candle.
• A purchase did not unlock: open Trading AI, use Restore Purchases, and confirm you are signed in with the Apple Account used for the original purchase.
• The App is slow or unexpectedly closes: make sure you are running the latest version from the App Store, then restart your device and try again.

If a problem continues after these steps, contact us using the email below and include your device model and iOS version so we can help faster.

System Requirements

• iPhone or iPad running iOS 26 or iPadOS 26 or later.
• An internet connection via Wi-Fi or cellular to generate an analysis.
• Results may vary depending on chart quality and the level of detail visible in the image.

Privacy and Your Data

We collect only the data needed to run the App. Chart images are processed to generate your analysis and are never sold or used for advertising. For full details on what we collect, how long it is kept, how we use it, and your privacy rights, please read our Privacy Policy.

Financial Disclaimer

Trading AI provides AI-generated market analysis for informational and educational purposes only. The App is not a regulated financial service. Nothing within the App constitutes financial advice, investment advice, trading advice, or any recommendation to buy, sell, or hold any financial instrument, security, currency, or asset of any kind in any jurisdiction.

Past market patterns identified by AI analysis are not indicative of future results. All trading and investment activities involve risk, including the possible loss of capital. Users are solely and exclusively responsible for their trading decisions and any resulting financial outcomes. If you require financial advice, please consult a licensed and qualified financial advisor registered with the relevant regulatory authority in your jurisdiction.

How to Contact Us

For any question, feedback, or support request regarding Trading AI, please contact us at contact.tradingai@icloud.com. We will respond to all legitimate requests as quickly as possible.